This is a remote position.

DUTIES AND RESPONSIBILITIES:

Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
Installs and configures computer hardware operating systems and applications
Monitors and maintains computer systems and networks
Talks to the staff through a series of actions to help set up systems or resolve issues
Troubleshoots system and network problems, diagnosing and solving hardware or software faults
Provides support, including procedural documentation and relevant reports
Sets up new users' accounts and profiles and deal with password issues
Tests and evaluates new technology

SKILLS AND QUALIFICATIONS:

TECHNICAL & PHYSICAL REQUIREMENTS:

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest:

VoIP Speed Test | 8x8 VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

Contact Center Engineer (India)