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Primary Responsibility
Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries
Performance Parameters
~1+ chat concurrency / Average Handle Time
~ Quality Assurance...
Responsible for reading & interpreting client contracts and creating client financial profiles in Billing tool in accordance with the contractual clauses. Profile also includes managing customer queries and preparation of process related MIS apart from ensuring compliance...
# Manage Database setups
# Knowledge of ERP (AS400 knowledge is preferred)
# Working knowledge of SQL is preferred
# Manage Incident Management Database
# Knowledge of UAT ( testing in finance applications)
# Technical Skills Good understanding of Accounting, Accounting...
Cash receipting, Reconciliations, Month end activities etc. The candidate shall be required to liaise with internal and external customers to meet the process deliverable. . Ensuring compliance with SLA and other internal guidelines of policies relating to the business area...
...information systems to the required standards, to maintain accurate records and access information to enable work to be progressed.
Executives must comply with the Data Protection Act and Client Security Policy and Procedures
Make sure the performance targets are met...
Maintaining high accuracy, productivity standards and should have willingness to learn. GDS Knowledge.
Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with customers.
Participate in process...
Ensure that the process transactions are processed as per standard procedures and review all invoices forpayments.
Identify and make necessaryadjustments.
Reconcile AP to GL
Ensure to interact with customer to resolve outstandingissues
Through knowledge of accounts...
Key Responsibilities: ( Need to pass the CEF test for voice and emails)
# Respond to Customer Inquiries: Manage calls and emails from customers.
# Provide Support and Assistance: Address customer issues promptly and professionally, offering appropriate solutions and guidance...
Skills Sets
Technical Skills Good computer Navigation skills
- Ability to use the Desktop Computer system
- Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT)
- Basic Knowledge of using Internet, Web Browser, Search Engine etc
Keyboarding...
This role is responsible for making corrections/processing transactions like Application of premium, Surrender, Death Claims as per the request from the customers. The role requires attention to detail and a thorough review/research of the applicable documents/policy records...
. The job includes invoice processing, supplier setup, handling queries and T&E.
. Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for payment
. Upload payables into G/L after required approvals
. Payment...
Provide customer service to producers and contract owners by effectively responding to incoming and outgoing calls related to variable and fixed annuity products
perform outbound phone calls, as needed to complete the fulfillment of requests and follow up on inquiries
...
Good Medical knowledge is a must. In depth knowledge of medical terminology, diagnosis and procedures.
Processing of US Medical Claims Documents from Sorting to Summary including Bill review
Knowledge of US Insurance /Medical Claims/US Healthcare is preferable.
Knowledge...
Basic Function
Responsible for booking/cancelling and amending air, car, hotel, limo, ferry and any other travel related customer query received via emails or phones.
Qualifying criteria
. Resources with Travel process experience who qualify as B1-5 & above on CEF ...
Freshers can also apply with basic knowledge in travel or diploma in Travel
Candidate willing to work 24X7 with rostered week off (SAT-SUN not fixed)
Candidate should have sound knowledge of Travel Geography, Ticketing & travel jargons
Candidate must be familiar with...
Looking for a candidate with knowledge of invoice processing and vendor master management. Basic understanding of what is Insurance and how it works Desired Skill set . Sound knowledge and hands on experience with Excel and MS- office. . Knowledge of insurance concepts and...
...Job Description
Position Title, Responsibility Level: Executive/Senior Executive
Function: Operations
Reports to -
Assistant Manager/Lead Assistant Manager
Permanent/ Temporary: Permanent
Span of Control - None
Location:
C - 42, Noida...
Process transactions with a focus on thorough case study and ownership.
Independently analyze cases and make intelligent decisions to resolve processes efficiently.
Handle queries from third-party stakeholders via email, requiring strong business writing skills.
Adhere...
Primary Responsibility
Understand all relevant aspects Freight Bill Entry process, which includes:
Able to read and understand BOL and identify customer information.
All billing information should be entered in client software in all required fields.
Performance...
...Executive
Apply for Job
Date: 10 Apr 2024
Location: Noida, Uttar Pradesh, India
Company: Info Edge (India) Ltd
About Info Edge
InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services...
